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Carbo Tech, Inc. Return Policy

Effective: 3/18/24 • Revision: 1

At Carbo Tech, Inc. we strive to ensure customer satisfaction with our products. If you find it necessary to return an item, please review our return policy outlined below.

[Click here to download a printable version of the Return Policy]

1. Return Eligibility Period:

● You may return products within 10 business days from the date of purchase without incurring a
restocking fee.

● Returns initiated between 10 and 30 business days from the purchase date will be subject to a
restocking fee ranging from 15% to 30%.

● Returns initiated after 30 business days will be evaluated on a case-by-case basis to determine eligibility and may not be eligible for return. For returns deemed eligible, a restocking fee ranging from 15% to 30% will be applied.

2. Eligibility Criteria:

● Items must be in their original condition, unused, and in the original packaging.

● Products with evidence of use, damage, or missing parts will not be eligible for a refund.

3. Return Process:

● To initiate a return, please email your sales representative at

● Provide your order number, reason for the return, and any relevant details.

● A Return Merchandise Authorization (RMA) will be issued upon approval.

4. Return Shipping:

● Customers are responsible for return shipping costs unless the return is due to a Carbo Tech error.

● Once Item has been shipped for return, please provide your sales representative with the applicable tracking number for shipment.

5. Refund Process:

● Refunds will be processed once the returned item is received, inspected, and approved.

● The refund amount will be issued via credit memo for the original purchase price minus any applicable restocking fees and shipping costs, unless return is due to a Carbo Tech error.

6. Exceptions:

● Any items fabricated by Carbo Tech will not be eligible for return unless they are deemed defective or damaged. If an item is found to be defective or damaged, a replacement item may be fabricated as a replacement once the original item is returned.

7. Damaged or Defective Items:

● If you receive a damaged or defective item, please contact us within 5 business days of receiving the product for assistance.



Carbo Tech, Inc. reserves the right to modify or update this return policy at any time.

Click here to download a printable version of the Return Policy.

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